Privacy Policy

01Information We Collect

Information you provide to us

• Contact details submitted through forms such as "Contact Us," "Free a Quote," or "Become a Partner" — name, company name, job title, email address, phone number, and country.
• Project or service details you share with us when requesting a quote, consultation, or support.
• Information you provide when applying for a partnership, job opening, or subscribing to updates.
• Communications you send us by email, WhatsApp, phone, or social media.

Information collected automatically

• Device and usage data such as IP address, browser type, operating system, referring pages, and pages visited, collected through cookies and similar technologies (including Google Tag Manager).
• Approximate location derived from your IP address, where relevant to service delivery (e.g., ZATCA compliance for KSA-based clients).

Information from clients using our services

Where we build, host, or integrate systems on behalf of a client (e.g., ERP, CRM, ZATCA e-invoicing, or API integration projects), we may process personal data on that client's behalf and in accordance with their instructions. In these cases, the client is the data controller and ADB World acts as a data processor or service provider.

02How We Use Your Information

• To respond to inquiries, prepare quotes, and deliver requested services.
• To develop, test, and support software, integrations, and e-invoicing solutions we provide.
• To manage our relationship with clients, partners, and vendors, including invoicing and support.
• To improve our website, services, and security.
• To send service updates, newsletters, or marketing communications, where you have consented or as otherwise permitted by law.
• To comply with legal, regulatory, and tax obligations, including requirements under Saudi Arabia's ZATCA e-invoicing regulations where applicable to our own operations.

03Cookies and Similar Technologies

Our website uses cookies and tools such as Google Tag Manager to operate the site, remember preferences, and understand how visitors use adbworld.com. You can control or disable cookies through your browser settings; doing so may affect some site functionality.

04How We Share Information

We do not sell personal data. We may share information with:

• Service providers who support our operations, such as hosting, analytics, email delivery, and customer support tools, under confidentiality obligations.
• Technology and integration partners (e.g., ERP, CRM, or e-invoicing platforms such as ZATCA/FATOORA) strictly as required to deliver the contracted service.
• Professional advisors such as auditors or legal counsel, where necessary.
• Authorities or regulators, where required by law, such as ZATCA reporting obligations in Saudi Arabia.
• Business transfers, in the event of a merger, acquisition, or sale of assets, subject to standard confidentiality protections.

05International Data Transfers

ADB World operates from Saudi Arabia, Pakistan, and Bahrain and may transfer data between these locations and to service providers in other countries to deliver our services. Where we transfer personal data internationally, we take reasonable steps to ensure it receives an appropriate level of protection consistent with applicable data protection laws, including Saudi Arabia's Personal Data Protection Law (PDPL) where applicable.

06Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this policy, including any legal, accounting, or reporting obligations (for example, invoicing and tax records related to ZATCA compliance), after which it is securely deleted or anonymized.

07Data Security

We apply administrative, technical, and physical safeguards designed to protect personal data against unauthorized access, disclosure, alteration, or destruction. While we work to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

08Your Rights

Depending on your location and applicable law, you may have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal or contractual retention requirements.
• Object to or restrict certain processing, including direct marketing.
• Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, contact us using the details below.

09Children's Privacy

Our website and services are directed at businesses and professionals. We do not knowingly collect personal data from children, and our services are not intended for use by individuals under the age of 18.

10Third-Party Links

Our website may contain links to third-party sites, including social media platforms and partner websites. We are not responsible for the privacy practices or content of those third-party sites, and we encourage you to review their privacy policies.

11Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

12Contact Us